Frequently Asked Questions

General Questions

How long does it take to receive my portrait?
How much do portraits cost?

Website Questions

Is my information secure?
Why do I need to sign up for an account?

 


 

General Questions

How long does it take to receive my portrait?

There are many factors that affect how long it will take to complete your portrait. Remember, I am only one artist, and I am also a stay-at-home mother and homeschooler, so I can only spend so much time each day painting.

In general, portraits will take approximately 2 weeks to complete from the time I start painting. I only work on a single pet portrait at any given time, so once I start your portrait, I will continue working on it until complete.

After you submit your portrait request, I will be in contact with you via e-mail to discuss the options available to you as well as my schedule. Once we are ready to begin, I will send you an invoice for a non-refundable down-payment on your portrait (See the Pricing page for more details). Once you have paid the invoice, I will schedule a precise time to start working on your portrait.

If you are looking to purchase a portrait for a birthday or other time-sensitive holiday, please ensure you contact me far enough in advance that I will be able to get your portrait completed in time.

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How much do portraits cost?

There are several portrait sizes that you can choose from, and each size has a different price.

You can find the current list of prices on this page.

I reserve the right to add or remove portrait sizes or change prices at any time without notice.

Please note: Not all portrait options are available on all portrait sizes. For example, on the smallest portrait size, I can only paint a single pet. So the option to add additional pets to the portrait is not available.

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Website Questions

Is my information secure?

Your account information consists only of your e-mail address and name, along with any pictures you have uploaded of your pets. I never store any other personal information on my site, and I will never sell or share your e-mail address with anyone else. Ever.

I do not store any payment information on this site. Instead, I use a third-party payment processing service, WaveApps.com to process all payments securely.

This site is protected by an SSL certificate, which guarantees that any information you submit to the site is encrypted and protected from interception. Although I do everything I can to ensure the security and safety of your information, no website is immune to all malicious attacks. For this reason, I have made the choice to limit the amount of personal information stored on my site. Aside from your e-mail address, name, and the images you upload, I choose not to store any other information to help protect your safety.

I do need your help, however, in keeping your information and this site safe. When you sign up for an account, you will establish a password, which you can use to log in to the site at any time. You will need to protect this password to ensure that it isn't used by anyone other than you.

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Why do I need to sign up for an account?

When you sign up for an account on my site, you will be able to upload pictures of your pet. I use the website to manage my works in progress and to communicate with clients about their portraits. Without an online account, I wouldn't be able to keep track of the portraits clients were requesting.

The only account information I require is an e-mail address and your first and last name. All other information will remain confidential. Payments for your portraits are handled through a third-party website, WaveApps, so I will never keep any of your financial information on this site.

Once you have signed up on the website and submitted your portrait, you will be able to come back to the site at any time to review the status of your portrait, upload additional images, etc. After your portrait has been submitted, most of our communication will be done via e-mail, so you do not need to visit the site again, but your account information will be available at any time.

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